Download Guidehouse’s 2025 Patient Support Program Trends

The survey analysis reveals critical insights into strategies to improve revenue cycle operations so that healthcare providers leave no revenue uncollected.

• Pain Points: Payer challenges represent the greatest area of stress, with 41% of leaders experiencing denial rates above 3.1%.
• Solutions: Outsourcing is the top strategy for solving staffing shortages, and 71% of leaders are satisfied with their vendor partners.
• Investments: Automation, AI, and machine learning are the highest investment priorities for revenue cycle over the next year.